Ofgem – Electricity smart meter replacement scheme

Residents may be aware that Ofgem has begun the phased shutdown of all electricity meters which use the Radio Teleswitch Service (RTS). RTS was introduced in the 1980s but is now reaching the end of its operational life as it can no longer be adequately maintained.

Residents with meters using RTS have been contacted multiple times by their energy supplier informing them that they need to upgrade to a smart meter. We understand that some residents may be worried that the communications they have received from their energy supplier is a scam, or that they need to pay for the new meter. This is a genuine campaign and they will not have to pay to have a new meter installed. Residents using an RTS meter are encouraged to contact their energy supplier to arrange an upgrade as soon as possible.

Ofgem have provided a campaigns toolkit to help raise awareness of the shutdown. If you have any questions or require further information, please visit the Ofgem website.